FAQ

Frequently asked questions

What products does Babywears.in sell?


We sell products of all the leading brands for babies and kids across sections right from diapers, baby food, infant accessories, gears (strollers, high chairs), nursery furniture, clothes & footwear to toys and school products. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.




What's the minimum order value required to place an order?


To place an order, a minimum order value of Rs. 249 or more is required (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).




How do I know my order has been confirmed?


After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id




How do I check my order status?


We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.




Is it safe to use my Credit Card Online at Babywears.in?


We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from Razorpay. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.




How are the products packaged?


Each of the individual products are securely packaged in a tamper proof cover / box. The package is sealed well ensuring a safe delivery to your doorstep.




Is it mandatory to register before placing an order?


Yes, it is mandatory to register before placing an order on Babywears.in. You can create an account on Babywears.in by entering and verifying your email ID and phone number. You can choose to login via Facebook/Google account to place an order on Babywears.in. It is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.




How long will it take to receive my orders?


For all areas serviced by reputed couriers, the delivery time would be within 3 to 7 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.




Can I ship different items in my order to different shipping addresses?


We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.




Who pays for the shipping charges?


We provide Free Shipping on all Orders above or equal to Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). For Orders below Rs. 699 (with exclusions as above), shipping charges of Rs. 50 will apply. On select pincodes and/or on select products, we may apply additional shipping costs irrespective of the order value.




What is GST?


GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.




How GST amount is calculated over and above the discounted price?


GST is calculated on the basis of rates mentioned under GST laws for each category of product, customer location and the applicable discount on the product at the time of purchase. GST over and above the discounted price is applicable on products with discount of 19% and above. Please refer to Terms of Use for full details. The GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules




Do I have to pay GST on purchase of Gift Certificate & Guaranteed Savings Offer?


No. GST is not charged from customers on buying Gift Certificates and Guaranteed Savings Offer.




Will my GST amount be refunded on Order Cancellation and Returns?


Yes. GST amount collected will be returned to customer's source method at the time of Cancellation and Returns.




What to do if GST amount on purchased products comes out to be more than the limit defined by the Govt.?


We are ready to share all details of GST for your kind perusal and would happily return your money back in case we found any excessive amount being charged due to miscalculation.




What happens if I am not available at the time of delivery?


Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.




What is your Return Policy?


To view the Return Policy applicable for each product, please visit the product/combo page that you wish to purchase. The return window starts from the date of delivery of the product(s). Once the return window has expired, you may not be able to raise the return request for your order(s). We would advise you to check the return window before placing an order. For more details, click on Returns Policy on the product/combo page.




What options do I have while making payment?


We accept payments by debit or credit card and also through Net Banking. Credit Cards & Debit Cards - We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Pay pal. Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank You can also pay through Cash On Delivery (C-O-D) - You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value greater than equal to Rs. 249/- and up to Rs. 10,000/-.